trust and safety management
In the online world the success of every organisation depends critically on trust and reputation. A lack of trust prevents or severely hampers transactions and the exchange of information. In the rapidly changing information society, however, building and maintaining trust and reputation presents a major challenge. The recent Diginotar hack and the many data breaches at Dutch local authorities demonstrate how easy it is to forfeit trust, and how disastrous the consequences can be for organisations and all those affected. Successful internet companies like Facebook, Google and eBay have been aware of this for years. That's why they have dedicated departments with legal, security communication and strategy experts to safeguard trust and protect their reputation. Considerati now brings these disciplines within the reach of small and medium-sized companies through its Trust and Safety Management service.
Trust and Safety Management by Considerati consists of the following elements:
- Trust and Safety assessment and strategy: determining where the weaknesses in the organisation lie – for example in the areas of internet security, privacy and transparency – both now and in future, and drawing up an improvement plan;
- Security: setting up and maintaining online security, including issues such as fraud protection;
- Privacy: advice on privacy, data management and the protection of personal information, how to deal with actual and potential data leaks, building a business process architecture and drawing up a privacy policy;
- Legal: screening for compliance with current and upcoming legislation, support for legal problems and handling Notice and Take Down requests;
- Communication: clear, coordinated, pertinent and expert communication to the press, the public and other stakeholders;
- Government relations: initiating and maintaining contacts with the relevant regulators, investigative bodies and government authorities;
- Risk and crisis management: preparing an incident response plan, forming an incident response team and drawing up a crisis communication plan;
- Intelligence/Monitoring: keeping track of relevant developments and early detection of (potential) threats and opportunities.
Considerati can take care of all your organisation's Trust and Safety Management needs or complement existing capabilities within your organisation.
Trust and Safety Management by Considerati:
- Reinforces trust in your organisation and enhances its reputation, both online and offline;
- Prevents problems and therefore damage to the trust and reputation enjoyed by your organisation;
- Takes a sympathetic and de-escalating approach, which can save on legal costs;
- Gives peace of mind and assurance, allowing you to concentrate on your core business.
Considerati has many years' experience with Trust and Safety Management and managing ecosystems for prominent organisations. If you want to know how Considerati's Trust and Safety Management can benefit your organisation, please call Ton Wagemans on +31(0)6-27861188 or mail wagemans@considerati.com.
